General SMS Communication Policy

Allegory is committed to transparent and respectful SMS communication practices. This policy outlines our general approach to text messaging across all our services and integrations.

1. User-Initiated Communication

All SMS communications begin with you. When you send us a text message, you're initiating the conversation, and this initial contact serves as your consent to receive SMS replies from us.

2. Response-Only Messaging

We only send SMS messages in direct response to messages you've sent us. We do not send:

• Marketing messages
• Promotional content
• Newsletters or updates
• Any unsolicited communications

3. Service-Focused Content

All SMS communications are directly related to your specific service requests, support needs, or ongoing conversations about your Allegory services.

How Consent Works

Simple Opt-Out Process

Since we only send messages in response to yours, stopping is straightforward:

• Stop messaging us: Simply stop sending text messages to our number
• No follow-ups: We won't send any additional messages if you don't continue the conversation
• No unsubscribe process: No need to reply "STOP" or use complex unsubscribe procedures
• Immediate effect: Opt-out takes effect immediately

Alternative Contact Methods

If you prefer not to use SMS but still need support, we offer several alternatives:

• Email support at support@ferganalabs.com
• In-app support and help documentation
• Website contact forms
• Integration-specific support channels

What We Collect

When you communicate with us via SMS, we may collect:

• Phone Number: To send replies to your messages
• Message Content: Your questions and our responses for support history
• Timestamps: When messages were sent and received
• Service Context: Which service or integration you're asking about

How We Use This Information

• Provide customer support and assistance
• Maintain conversation history for better service
• Improve our support processes and documentation
• Resolve technical issues and service problems

Data Security

All SMS data is stored securely and encrypted. Access is limited to authorized support personnel on a need-to-know basis. We never sell or share your SMS data with third parties.

Regulatory Compliance

Our SMS practices comply with relevant regulations including:

• TCPA (Telephone Consumer Protection Act): We never use automated dialing systems
• State Laws: We comply with state-specific SMS regulations
• Industry Standards: We follow best practices for SMS communication

Why Our Model Complies